Frequently Asked Questions
GENERAL
Are the clusters gluten free?
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Yes, our clusters are certified gluten-free. They are made in a dedicated gluten-free facility to prevent any cross-contamination. We take allergen concerns seriously and regularly test our products to ensure they meet gluten-free standards.
Do they contain dairy, soy, or other common allergens?
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Our clusters are dairy-free and soy-free. They do contain tree nuts (walnuts and almonds) which are clearly listed in the ingredients. All of our products are vegan and free from the top 8 allergens except for tree nuts.
Are they processed in a facility that handles nuts or other allergens?
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Our products are processed in a facility that handles tree nuts. However, we maintain strict separation protocols for different allergens and conduct thorough cleaning between production runs to minimize any risk of cross-contamination.
Where are the ingredients sourced from?
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We carefully source all our ingredients from certified organic farms that share our commitment to sustainable and ethical practices. Our walnuts and almonds come from family-owned orchards in California, and our cocoa powder is sourced from fair-trade cooperatives.
INGREDIENTS
What makes your ingredients superfood quality?
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Our ingredients are considered superfoods due to their exceptional nutrient density. Each ingredient is carefully selected for its high levels of antioxidants, vitamins, minerals, and beneficial compounds that support overall health and wellness.
Are all ingredients organic?
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Yes, all our ingredients are certified organic. We work exclusively with suppliers who meet strict organic farming standards, ensuring no synthetic pesticides, herbicides, or GMOs are used in the cultivation process.
How do you ensure ingredient freshness?
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We maintain optimal freshness through small-batch production and proper storage conditions. Our ingredients are sourced directly from farmers and producers, minimizing time in transit, and we use air-tight packaging to preserve nutrients and flavor.
ORDERS
How long does shipping take?
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Standard shipping typically takes 5-7 business days within the continental United States. We also offer expedited shipping options for 2-3 business day delivery. Orders are processed within 1-2 business days of placement.
What is your return policy?
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We offer a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return unopened products for a full refund. Please contact our customer service team to initiate a return.
Do you offer international shipping?
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Currently, we ship within the United States only. We're working on expanding our shipping capabilities to serve international customers. Please sign up for our newsletter to be notified when international shipping becomes available.